Refund policy

At Nature & Nurture, customer satisfaction is important to us. Due to the personal-care, cosmetic, hygiene and wellness nature of many of our products, returns are subject to the conditions below.

Eligibility for Returns

A return request may be accepted if:

  • You received the wrong product
  • The product arrived damaged or defective
  • The product was significantly damaged during delivery
  • The product remains unopened, unused and in its original packaging, where applicable

For hygiene and safety reasons, products that have been opened, used, tested or unsealed cannot normally be returned unless they arrived defective or incorrect.

Return Request Time

Please contact us within 7 days of delivery if you wish to request a return.

Return requests submitted after this period may not be eligible for approval.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us and provide:

  • Your order number
  • Your name and contact details
  • Clear photos or video of the product and packaging
  • A brief description of the issue

Once reviewed, we may offer a replacement, store credit or refund depending on the circumstances.

Non-Returnable Items

The following items are generally not eligible for return after opening or use:

  • Skincare products
  • Hair-care products
  • Oils and serums
  • Oral-care products
  • Soaps and hygiene products
  • Dietary or wellness products
  • Sale or clearance items, unless defective

Refunds

Once an approved return is received and inspected, we will notify you regarding the refund decision.

If approved, the refund will be issued to the original payment method where possible.

Processing time may vary depending on your bank, payment provider or payment method.

Cash on Delivery Orders

For eligible Cash on Delivery refunds, we may request bank account, Easypaisa, JazzCash or another suitable payment method for refund processing.

Return Shipping

If the return is due to our mistake, such as an incorrect or damaged product, Nature & Nurture will determine the return/replacement arrangement.

For approved discretionary returns, return shipping charges may be the customer's responsibility.

Contact Us

For return or refund assistance:

Nature & Nurture
Email: [your email]
Phone / WhatsApp: [your phone number]
Address: [your business/return address]

Shopify recommends stating the return timeframe, return address, return costs and refund contact information clearly in a refund policy.